Alfresco Arch Incorporated Limited Warranty

Your Arc has a 10 year warranty from the date of build completion.

The Arc warranty is subject to: 1) the customer following the checks and maintenance procedures listed; and 2) the customer notifying AlfrescoArch of problems immediately. Failure to do so will void your warranty.

Your warranty excludes:

- Moving parts

- Wooden components - minor warping, splitting, knots dropping out; However, we do have easy maintenance systems customers can perform to rectify any of these minor problems.

- Appliances (come with their own manufacturers warranty)

- Goods outside of the UK

Essential Checks and maintenance Procedures
Failure to undertake the following will void your arc warranty:
1. Keep the bottom of the Arc clear from mud and vegetation.

2. Check for any broken or loose screws every month. Replace or tighten any screws to ensure the cladding is secure.

3. Apply a quality, clear decking oil to all external timber as soon as possible after construction, then every two years therafter. We recommend ‘Frogsuit Decking Oil’, which we can supply when the arc is constructed.

4. Ventilation(Sealed/watertight arcs e.g. Garden Arc, Glamping Arc, Bathroom Arch, Tuff Pod) Keep the ventilation under your arc clear from plants, earth etc. Check this on a regular basis making sure that there is a gap underneath the deck.

Coat the timber sills and surfaces with Ronseal Antique Pine Woodstain annually.

See the plexi glass care guide


Pan Products Ltd will not be liable for any injuries or harm sustained in relation to the arcs. The customer is responsible for their own safety and wellbeing.

Validity of Warranty

The product build instructions must be adhered to in order to comply with the conditions of the warranty. If any part of the structure is cut, notched or drilled such actions must also adhere to the build instructions.

The warranty is invalid if:

The building has been customised or modified in any way.

The person claiming is not the original purchaser of the building.

The building has not been erected, fitted or installed correctly by a trained employee of Alfresco Arch.

The customer has failed to adhere to the Essential Checks and maintenance Procedures above.

General Information

Wood is a natural product and susceptible to changes in the external environment. Extremes of temperature or weather conditions will cause a reaction in the timber. Sawn timber items in particular may split. This doesn’t necessarily affect the structural strength of the wood or the product.

Products and Buildings include all those advertised, specifically described and sold by Pan Products Ltd (also trading as AlfrescoArch) which incorporate its patented arch support structure; these include its Arch Building designs and all their derivatives which make up its product range at any time.

Pan Products Ltd

Company No: 03816650

Email: enquiries@alfrescoarch.com

For mobile field shelters Horse Arc - mobile field shelter visit www.horsearc.co.uk
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